Whether it’s an automated chat application on a website or a social app like Facebook Messenger, chances are you have experience interacting with a chatbot.
Chatbots are widely used by companies around the globe to automate the customer support process.
A chatbot is a software product designed to interact with real people through a script of questions & answers.
Depending on the type of bot, it will either follow a pre-written script or may learn to answer user questions.
Based on the development, chatbots can be broadly categorized into two types – 1) Scripted or rule-based chatbots and 2) Dynamic or AI chatbots.
Whether you are a professional developer or a beginner to develop your first chatbot application, here you can read about its top 10 chatbot development platforms.
But, first thing first.
What is a Chatbot Development Platform?
A chatbot development platform is an application that is used for developing a chatbot software.
It’s like a framework where you get ready-made tools and technology to develop the most advanced chatbots.
A chatbot development platform differs from a chatbot publishing platform in that the latter is a way to access an already-developed chatbot.
The worldwide market for chatbots is expected to grow to USD 27,297.2 million by the year 2030.
For example, Facebook Messenger is a publishing platform where a chatbot can be integrated to serve users.
Explore the Most Popular Chatbot Development Platforms
Here are the top 10 most used chatbot-building tools and platforms.
1. Chatfuel
Pricing – Free/Premium
Chatfuel is one of the most popular chatbot development platforms for building a Facebook Messenger bot. The platform is so intuitive and easy to use that anyone, even without any coding knowledge, can develop a feature-rich bot on it.
Chatfuel integrates many advanced tools and options to add features like content cards to be shared with your followers, built-in forms for gathering information from users and options for users to request info with the bot.
With ChatFuel, you can also develop AI-based bots that can script interactive conversations and provide dynamic answers by understanding user queries.
Key Features:
- No coding required: User-friendly interface with drag-and-drop functionality.
- AI-based bots: Support for interactive conversations with dynamic responses.
- Integrations: Connects easily with Facebook Messenger, Telegram, and other platforms.
- Content cards: Share rich media content with users.
- Analytics & Reporting: Provides detailed insights on user interactions.
- Form-based automation: Collect user data through built-in forms.
2. Flow XO
Pricing – Free/Paid
Most of today’s chatbot builders are focused on making the development process easier for the developer/user.
Flow XO is another popular bot software that allows anyone to build a chatbot without any coding skills.
With Flow XO, you can build modern, feature-rich chatbots for a wide range of websites, including your own site or app. So, how does it works?
It’s simple actually. To create a chatbot with this tool, you need to sign up and choose the platform you want to create the bot for.
Using its easy drag-and-drop editor, build the workflows. Once the bot is ready, connect it with any app you want.
Key Features:
- Drag-and-drop editor: Easy to use for non-developers.
- Multiple platform support: Create bots for websites, Facebook Messenger, Slack, and more.
- Workflow automation: Build complex workflows without coding.
- App integrations: Seamless integration with over 100 apps.
- Multi-channel engagement: Automates communication across various platforms.
3. Botsify
Pricing – Free/Paid
It is primarily used for building bots for Facebook Messenger. It houses drag-and-drop templates that anyone can use to create interactive chatbots.
It also enables a host of features like smart AI, plugin integration, machine learning, analytics, etc. to help build technologically advanced bots.
In addition, it also has the facility to dynamically transfer a chat from a bot to a human being, as and when required.
Key Features:
- AI-powered: Features intelligent conversation handling.
- Multilingual support: Ability to develop bots in multiple languages.
- Plugin integration: Integrates easily with third-party apps.
- Live chat transfer: Seamlessly transition conversations to human agents when needed.
- Analytics: In-depth analytics to measure bot performance.
4. Bottr
Pricing – Paid, pay only for the features you want in your bot
Bottr is an AI-powered bot creation tool for Twitter. Whether you’re running a business on this social site or need a tool to interact with your followers, Bottr can help you build an interactive personal chatbot in as little as five minutes.
Some of the platform features include auto-reply suggestions, intelligent conversations, updates for the users and owners, announcements, welcome messages for the users, stats and insights, and more.
Key Features:
- Twitter integration: Specializes in Twitter-based chatbots.
- AI and automation: Auto-reply features and intelligent conversation handling.
- User engagement: Updates, welcome messages, and personalized interactions.
- Insights and reports: Real-time tracking of bot activity.
5. ChatterOn
Pricing – Free/Paid
ChatterOn became famous as a chatbot development platform that lets you build AI bots in under five minutes.
The trick is that the platform allows you to choose from 20+ pre-built chatbots, which you can customize according to your needs and include features as you want.
The best thing about this tool is that you can add rich content like buttons, carousels, and videos to your application.
Key Features:
- Pre-built templates: Choose from 20+ templates for quick chatbot creation.
- AI-powered customization: Customize bots with rich content such as images, videos, and buttons.
- Multi-channel support: Deploy bots on multiple messaging platforms like Facebook Messenger, WhatsApp, and more.
- Easy-to-use UI: Build bots quickly without coding knowledge.
6. Motion.ai
Price: Free
Motion.ai was recently acquired by HubSpot and continues to remain a great chatbot builder tool.
Whether you need a bot to acquire leads, provide support to your customers, book meetings, accept orders, or for any other reason, the Motion.ai chat tool can work like a charm.
In addition, you can easily configure your bots to transfer conversations to a real agent, accept details from users, and generate support tickets.
Key Features:
- Lead acquisition: Bots built for lead generation and customer support.
- Easy configuration: Simple bot setup with no coding required.
- Bot-to-human transfer: Smooth handoff from chatbot to live agents.
- HubSpot integration: Works seamlessly with HubSpot CRM.
- Support ticket generation: Automatically create support tickets from user interactions.
7. Sequel
Pricing: Free/Paid (based on usage)
Sequel is a bot-building platform primarily used to build personalized chatbots for Messenger applications.
As a business or an individual, you can use this tool for building chatbots to engage your followers with personalized conversations and messages.
Some of the platforms for which you can create bots with Sequel include Facebook Messenger, Telegram, Viber, and Kik.
You can start by choosing from the existing templates or building your own customized bot.
Key Features:
- Personalized conversations: Tailor interactions based on user preferences.
- Multi-platform bots: Support for Facebook Messenger, Telegram, and more.
- Engagement-driven: Use bots for both marketing and customer engagement.
- Template-based building: Start with pre-existing templates or customize them.
8. QnA Maker
Pricing: Free/Paid (based on usage)
As the name suggests, it is a tool for creating Question-and-Answer bots. The platform was created by Microsoft for enabling businesses to build simple and customized bots by integrating FAQ pages, product manuals or other editorial content.
It features an easy-to-use interface where anyone can create and publish bots without having to write any code. You can further customize your chatbots using pre-built datasets.
Key Features:
- FAQ integration: Easily convert FAQs into conversational bots.
- Simple setup: No coding required for basic bot creation.
- Knowledge base creation: Build a knowledge base from articles, manuals, and documents.
- Microsoft Azure integration: Easily integrates with Microsoft’s cloud services.
- Customizable responses: Personalize the bot’s responses based on your needs.
9. Pandorabots
Pricing: Free/Paid
Pandorabots is a chatbot development platform for the ones with decent coding skills.
The platform lets you create the most advanced and intelligent chatbots for business, commerce, customer service, entertainment, B2B messaging, marketing and many other purposes.
It comes with a great set of tools and features for creating and launching sophisticated business bots.
With this platform, you can create bots for a wide range of social apps, including Messenger, Twitter, Whatsapp, Skype, Telegram, and Line, among others.
Key Features:
- Advanced AI: Build sophisticated bots with deep learning capabilities.
- Multi-platform support: Supports bots on platforms like Facebook, Twitter, WhatsApp, and more.
- Custom code: Allows developers to create bots with custom code using AIML (Artificial Intelligence Markup Language).
- Advanced conversational abilities: Handle complex conversations and interactions.
- API integrations: Easily integrate with various APIs for enhanced functionality.
10. Botkit
Pricing: Free
This is an open-source tool for developers to easily and quickly build advanced bots.
The platform contains the building blocks/code for helping developers build chatbots and custom integrations to be used across multiple messaging apps.
In addition to a visual conversation builder, it comes with a number of plugins and open-source libraries.
Key Features:
Custom integrations: Build highly customizable bots with developer support.
Open-source platform: Free and open for customization.
Multi-platform integrations: Easily deploy bots on Slack, Facebook Messenger, and more.
Visual conversation builder: Build interactive conversations without coding.
Plugins and libraries: Leverage open-source plugins for added functionalities.
Need a custom chatbot that you can’t build on your own? Hire the best Chatbot development company in India SAGIPL.
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